Frequently Asked Questions

If you have a question regarding the Cheestrings Ficello, “Lucky Lunch Box” Contest, while navigating the cheestrings.ca website, please peruse the details below as you may be able to resolve your problem. We hope that you will find the answer you are searching for, and thank you for visiting cheestrings.ca.

Managing and accessing your Cheesy’s Lucky Lunch Box Account
Confirmation Communication
Prize Information
Privacy and Security
Contact Us

Managing and accessing your Cheesy’s Lucky Lunch Box Account

When I enter my PIN number I get a message that it is invalid.
All PIN numbers are valid. If your unique PIN number does not work, please double check it and re-enter to be sure it is correct, and only click the submit button once. If you are still experiencing problems, send your PIN numbers that are showing an error to customerservice@cheesysluckylunchbox.com and we will reply to your query within five (5) business days.

My username / password do not work.
Please be sure that you are registering at cheestrings.ca/luckylunchbox. You can also click on the Forgot My Password link, send your email address, and you will receive your password. If you are still experiencing a problem, please email us at customerservice@cheesysluckylunchbox.com and we will reply to your query within five (5) business days.

Where do I find my unique PIN number?
Your PIN number can be found on the insert located inside specially marked packages of Black Diamond Cheestrings Ficello and Black Diamond Funcheez or see the No Purchase Necessary information regarding receiving a PIN number without making a purchase at cheestrings.ca/luckylunchbox/rules.


Confirmation Communication

I registered to play the Ultimate Race but have not received a confirmation email.
Please make sure you double check your junk or spam folder to search for your confirmation email. If the confirmation email is not there, please send your username or email address to customerservice@cheesysluckylunchbox.com com and we will activate your account for you.

Prize Information

How will I be notified that I am a winner / receive my prize?
If you are a instant winner, you will receive a declaration and release form in the mail within 21 days of the daily secondary prize draw. Once you complete the forms and send them to the specified address, you will receive your prize within 30 days once your forms have been received.
Privacy and Security Tell me more about my privacy and Cheestrings.ca.
Check our Privacy Policy for additional information.

Contact Us

I have a question that cannot be answered by your list of Frequently Asked Questions (FAQ). Who can I contact?
If you have a question that has not been adequately addressed by the list of answers on this page, please email customerservice@cheesysluckylunchbox.com and we will reply to your question within the next five (5) business days.